Refund and Returns Policy

Effective Date: January 10, 2025

At SareeQa, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our Refund and Returns Policy below for details on how to process a return or request a refund.

1. Returns

We accept returns under the following conditions:

• Eligibility for Returns:
  • Returns are accepted within 7 days from the date of delivery.
  • The item must be unused, unworn, and in its original condition, with all tags and packaging intact.
  • Certain items, such as custom-made or sale products, may not be eligible for return. Please check the product description for any exceptions before purchasing.
  • Return would be done within 7 days.
• Non-returnable Items:
  • Products that have been altered, washed, or damaged after delivery.
  • Items without original tags, packaging, or receipt.
  • Gift cards, accessories, or any product marked as non-returnable.
• Return Process:
  • To initiate a return, please contact our customer support team at [email protected] or call +91-7908608058.
  • Provide your order number, reason for return, and a photo of the product (if applicable).
  • We will issue you a return authorization (RA) and provide further instructions on how to return the item.
• Replacement
  • Replacement would be done within 7 days.

2. Refunds

Refunds are issued under the following conditions:

• Refund Eligibility:
  • Refunds are processed once the returned item has been inspected and approved by our quality control team.
  • If the item is deemed to be in its original condition (unused, unworn, and with original packaging and tags), we will issue a refund.
• Refund Process:
  • Refunds will be issued to the original method of payment.
  • Once your return is received and processed, your refund will be credited within 7 days. Please note that your bank or credit card provider may take additional time to process and reflect the refund.
• Shipping Costs:
  • Shipping fees are non-refundable. The cost of return shipping is the responsibility of the customer unless the item was defective or damaged upon arrival. In such cases, we will cover the return shipping costs.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the item you would like instead. We do not offer direct exchanges; all exchanges must go through a return and new purchase.

4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, and we will cover the return shipping costs for damaged or defective items.

To process a return for damaged or defective items, please provide the following:

• A photo of the damaged or defective item.
• A description of the issue.

5. How to Contact Us

If you need assistance with a return, refund, or exchange, please contact our customer service team:

• Email: [email protected]
• Phone: +91-7908608058

6. Changes to This Policy

ALADIN INTERNAIONAL reserves the right to update or modify this Refund and Returns Policy at any time. If we make any changes, we will update the “Effective Date” at the top of this page. Please review this policy periodically to stay informed about our return and refund procedures.

Thank you for shopping with SareeQa! We appreciate your business and are here to assist you with any concerns or questions you may have about our products or policies.